Manfaat Call Center ACC, Not Only andfor Complaints
The benefits of the ACC call center will be obtained from its users. Problems in cooperation with lending or leasing institutions often occur and if they are not addressed immediately, there is a misunderstanding. Well, that misunderstanding can finally become another problem for you.
Of course, don’t you want the problems they are facing while making heavy equipment financing loans with ACC not to be addressed immediately? To overcome various types of problems or obstacles, there are several modes that can be used. One of them is by contacting part of the ACC call center.
There are many ACC call center benefits that you will get and the most notable is that it helps overcome problems during the funding process. There are several problems often faced by ACC service users such as applying for a credit waiver to extend the tenor of the loan to make payments easier.
To contact the call center, it can be done easily. The reason is that ACC provides its own number where it can be contacted by its customers or users. You can immediately make a complaint on the relevant number and submit the complaint or complaint properly and in detail.
In this way, the ground rent part can provide the best solution for you. Don’t forget to provide any important documents required. Before you know how to contact and what are the benefits of acc call center, you also need to know how the company’s history is at a glance, just go ahead and see the explanation below.
ACC Company Brief History
As mentioned earlier, you will indeed get many ACC call center benefits. ACC or Astra Credit Companies is a heavy automotive and equipment financing institution. The finance company already has a good reputation from the wider community and has more than 9,000 partnered businessmen.
Based on the OJK (financial services authority) regulation No. 29 / POJK.05 / 2014, the company carries out business needs in the areas of investment financing, multipurpose and operating capital, working capital both using conventional and Sharia-based schemes . Both have their own advantages .
The ACC’s precursor came from PT Astra Sedaya Finance which was established on July 15, 1982 long ago under the name PT Raharja Sedaya. The establishment is useful for supporting the Astra group car business . Only in 1990 , PT Rajardja Sedaya changed its name to PT astra Sedaya Finance.
The acc call center benefits provided by this company include the purchase of new and used cars, especially for Astra-produced vehicles such as Toyota Isuzand, Daihatsu, Peugeot for BMW. According to its inception, the company functions to support the financing process of more than 1600 car dealers in Indonesia.
Some of the companies working as ACC associations include Astra Sedaya Finance, PT Swadharma Bhakti Sedaya Finance, PT astra Auto Finance, PT Staco Estika Sedaya Finance and PT Pratama Sedaya Finance. Until now, this company continues to develop a variety of services and facilities offered. In addition, it also continues to maintain the reputation they have.
Fill in ACC y ang Call Center Information
The existence of call center services from the ACC is indeed a means for customers and companies to obtain information in an easier and more practical way. In addition, there are many ACC call center benefits that will be obtained from users. Especially to overcome various types of problems and complaints during the cooperation.
For those of you who want to contact part of the company’s call center, you can directly call the number 021-766-9000 for customers in the Jakarta area. Meanwhile, if you’re outside Jakarta, you can call directly 1500-599. This number can be contacted using all telecommunications operators.
Meanwhile, for customers who want to connect directly to the head office, they can directly call the number (021) 7885-9000. Where the ACC head office isoccupancy on Jl.TB Simatupang No.90. In submitting these complaints and suggestions, this should be done in a clear and detailed manner so that the company can understand it more.
Customers can wait about 20 days to get an answer or an answer. The time period is calculated from the completed documents received. If it transpires that the complaint-submission process does not get a response, then the only way to take it can be taken by contacting the OJK via number 1500655 . This is the best way to lodge complaints .
Benefits of ACC Call Centres
You already know how to lodge a complaint through acc. Also, it turns out that there are many ACC call center benefits to be known. For more details see the review below
- Make complaints quickly
As mentioned earlier, the existence of the call center is indeed the most appropriate place to make complaints such as problems during the credit process. With the fast reporting mode, it will make your problems can be solved quickly. You can directly use one of the above numbers.
- Get information related to the products they own
Another benefit of acc call center is that you can get information related to the products owned by the company concerned. Astra Credit Companies itself has several products such as heavy-handed car financing.
- As a means of advising
The existence of a call center may also be the best place to provide advice to the company. It is undeniable that if the services of a rental company are sometimes unsatisfactory, you can immediately advise them so that they can work optimally .
- Connecting to the company
The benefit of acc call center from the existence of the call center is that it connects customers with this ACC company. Not only that, their existence is also very important because they can manage various types of customer problems.
Advantages of Buying a Vehicle with ACC
There are several advantages that are possessed by the purchase of a vehicle with acc are as follows:
- Have the best service to its customers
The use of this rental institution by the ACC will also provide a large number of benefits for its users. Such as the existence of the best service that used the concept of operational excellence to maintain customer satisfaction.
- It has a wide range of full product features
Astra Credit Companies also has a variety of product features that are quite complete. In addition, he collaborated with various car dealers in Indonesia. The requirements for applying for credit can also be done easily.
- Access for affordable customers
Finally, a service will also be provided in the form of customer access which has a very easy range. There are many options to stay connected, such as through call centers or social media.
Cooperation with funding institutions is indeed not spared by various types of problems. To overcome this, customer service may be the best solution. There are many ACC call center benefits you can get.