New Telkomsel call centre to improve service quality
The presence of a new Telkomsel call center, namely Caroline or online customer service, is very much appreciated by consumers. This is not surprising, because the services provided can really change consumers. One form of service is non-stop for 24 hours.
These services will certainly make consumers feel safe and comfortable. How not, consumers can submit all complaints and problems without limiting time. Consumers can submit complaints flexibly without fear of being outside working hours. It is indisputable that call centers play a crucial role for the company’s regular customers.
The call center is not only a forum for satisfying customer complaints, but also plays a role in providing the company with education and valid information. This means that consumers do not have to repeatedly check different sources to get the information true. In addition, it is also an opportunity to increase the sales of companies through attractive offers.
Telkomsel call center for regular customers
Before the new Telkomsel call center policy, just before August 2017, Telkomsel customers were able to contact 155 for service centers. No penny or free fee is charged to use the service on the number 155.
The absence of fees or charges will certainly make consumers happy. Consumers do not need to create a special budget to use the service. Consumers are free to submit complaints or ask for information related to a product.
As demonstrated by telkomsel’s director general of customer service management, the new Telkomsel call centre will play a very important role not only as a department for handling customer complaints and complaints. But also as a counterbalance to the latest products brought to the market.
That is, if a product has been launched on the market, but it turns out that there are still obstacles or even not ready, the role of the call center official in the provision of education and services becomes very important. So its presence can not be confirmed in the company.
The division is very important to support other departments, such as marketing or sales. After marketing or sales offers products to consumers, the call center plays a role in servicing complaints, obstacles and complaints related to the products offered by marketing or sales.
How to contact the new Telkomsel call center
To contact the new Telkomsel call center , of course, this is different from the previous one. Especially for call center contacts before August 2017 or about four years ago. For telkomsel customers, both as simpat and card users, you can contact the call center, go to 188.
Changing the customer service number from 155 to 188 has certainly become a policy of the company. To contact the call center number 188 and connect with a customer service representative, of course, you will be charged a very friendly fee in your pocket, which is 300 Rp for one call.
You don’t need to prepare for big credit. If you only have 5,000 Rp. You can already use the service without limiting time, which means as needed. So there’s no need to worry a lot about losing credit.
Caroline, the new and sophisticated Telkomsel call center
The new Telkomsel call center is Caroline. Caroline is an acronym for online customer service. As an integrated service for all Telkomsel customers, Caroline offers a satisfactory service. Namely, the service for 24 hours non-stop. Caroline is also common in major cities and is sure to expand its reach, given that the number of Telkomsel customers is also very large.
Based on telkomsel data, it turned out that Caroline receives a lot of calls every month. That’s about 1.4 million subscribers. Fantastic numbers are nothing surprising. It is considered comparable to the number of telkomsel consumers, which is common in different cities and regions.
Of the approximately 1.4 million consumers, according to statistics, more than 90 percent of existing calls can be connected very quickly directly to a customer service representative. This is less than 15 seconds. The team of customer service representatives does not need to doubt the main capabilities of the company’s products.
To provide the best service, Telkomsel offers not only an understanding of the company’s products, but also the culture of the region. Understanding the local culture is key to providing service to customers. So dealing with or dealing with consumers with certain and different cultures is not a difficult thing for Caroline officials.
This makes consumers in different regions get the best service. Consumers also feel comfortable when they have a different cultural background than officials. Because Officer Caroline is able to adapt and has the best adaptability.
Caroline’s contact numbers are different for customers. Good for domestic and foreign Telkomsel card customers for cooperating merchants. You can search for official information on telkomsel’s website to get the right contact number and you can contact them.
Customer relationship management, a system for managing good relations with customers
Caroline has a new Telkomsel call center system, namely customer relationship management. It is indisputable the importance of the system for the organization of the enterprise. The management system helps to manage customer-company relations well. From storing and collecting data to recording sales activity.
The advantage of the CRM system is that it is very optimal to monitor all forms of interaction and interaction with customers from such different platforms. Through various platforms and services. Be it over the phone or chatting. Consumer data is certainly an important thing, of course, companies keep them secret. Telkomsel is able to control all forms of communication that have taken place.
For example, the customer service team and customers have communicated. However, the customer service team does not happily serve consumers, so the company can monitor employee performance and use it to improve. The root of the problem, for example, is that the customer service team is not used to dealing with customers, the company is looking for solutions.
The solution used by the company is to improve abilities or training. However, if a team of customer service representatives actually has the capability, it’s just that they don’t perform service procedures correctly or according to SOPs, then this behavior can be a step in deciding on the company’s policy.
CRM or customer relationship management with integration system service will certainly contain the personal data of consumers. For example, phone number, name, address of residence and so on. Data from customer publications also cannot be collected in the system. So that the customer service team sees the dataset as a step towards providing the best service.
When a consumer contacts a team of customer service representatives, they can respond. This answer is, of course, within a short period of time and accurate, based on the database it owns. Data is certainly very important. Of course, the company guarantees this. Therefore, you no longer need to hesitate to use the new Telkomsel call center service.